A cordial enough fellow came on. This people are crooks that need to be put out of business. If so then complain to Tripadvisor staff directly. The Hotel charged us $782.22; CCI charged us $1,060.91, including a fee of $277.69 which was not disclosed, nor were any conditions disclosed. I have also determined I will never book with the Hampton Inn again due to them accepting payment from this 3rd party scam. This company is STEALING money! I called the hotel to verify; they did not have a duplicate reservation and did not receive a payment from CCI. When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. Similar Charges. Our Role as Agent. I did not know their change of plans. Immediately I got an alert on my phone for several charges. I had a similar experience this weekend. Be carefull. You should be demanding the hotel to provide you a refund of what you paid on checkout. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. When I arrived there were no rooms available. I called today spoke to a hateful person she told me that she would have to send an email to get my refund and then hung up on me. They need to be shut down from doing business ASAP! I dont really understand the transaction, could you explain it from the beginning with info including the other hotel and where you got the phone number you called? I think that it's time well spent in comparison to having to try and resolve matters later on. Which is false advertisement. It was a charge for the same hotel on the same dates that I paid in person on checkout directly to the hotel! It's been three weeks and nothing yet. turns out that was just them pretending to be a travel agent. This complaint was posted by a verified customer. I was charged $318. Wife booked on line thinking she was dealing with Holiday Inn. We live in Canada a random charge for CCI@Getaroom in USD showed up on our credit card bill. The hotel canceled & stated to contact CCI Hotel Reservations at [protected] . In Canada. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you. We go to great lengths to adequately disclose the tax recovery charges and service fees we charge. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). I suggested that I would cancel the room and look for another hotel. Somebody please take this company to court. Marriott then charged us an additional charge for the last night. It included breakfast, he said. The family was finally looking to travel after a long year with the pandemic. CCI Hotel Reservations charged my card the $104.88 but when I got Share your photos and videos with others to prove the truth of your words. I asked. I ask to speak with a manager, i got nothing. There are no refunds for no-shows or early check outs! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They referred me to their relocation specialists who spent two hours trying to find me accommodations. FRAUD COMPANY in my opinion. This makes possible cancellations much easier. I was not notified the reservation was booked through a third party until I attempted to provide the tax exemption form to the Hotel clerk at the time off check in. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Receiving card statement, there is a charge of 406.14 for Cci*Hotel Res. I assumed I was speaking to someone at the hotel since it was a local number. My credit card has been charged for reservations that I did make on 4/18/2021 but were subsequently cancelled. After entering all my credit card information and hitting 'Submit' the new total was around $150. Customer reviews have given it 1 out of 5 stars, and more than 1,800 complaints have been filed in the past three years. My refund will be $219.12. BEWARE, they may steal your money also and you cannot get them to give your money back! This company is a complete scam and fraud. I thought that my reservation was made through the hotel, but apparently it was "hijacked" by Hotel Values and Getaroom.com. the numbers I have are JC8T4F2, and JPO1PF7. Suspicious myself of the amount and how it had been charged I connected the hotel and the workers itself could not believe the amount that had been changed. BEWARE CCI, BEWARE GetARoom.comFraud Phone siteThey Steal Your MoneyBEWARE!!! They earned $200 for answering the f**king phone!!! Thursday September 22. There was no notification that there was such a large service charge until I checked out. If not fraud, definitely unfair and deceptive business practices. on 12/26/19 using a Discover card. What a dodgy lot and a first class CON. due to the covid 19 restrictions the wedding we going to attend was cancelled so I decided to cancel the reservation. When I made the reservation, it showed the charge at $75 for the room plus additional $5.00+ tax charge. Same thing happened to me with doubletree hotel. At no time did CCI mention a service fee. Holiday inn say they never received the booking. They STOLE money from my credit card and did nothing! That's a big difference. Called Baymont to reserve a room for travel family and the fraudulent # posed as the Hotel Desk for Baymont with Wyndham connected me to CCI, who continued the conversation posing as a direct desk clerk. Customer Care Capital One is handling this as fraud and refunding my money. I had the same experience as many other people, including a cloned website and the surprise overcharge for "tax recovery and service fees" of $169.52. I called the hotel to verify; they did not have a duplicate reservation and did not receive a payment from CCI. I accidentally booked a reservation for the Hilton in Philly through their website thinking i was booking through Hilton. Later I got a text and email indicating that my total bill was $146.57 which included a $53.34 for taxes recovery and for a membership that I did not agree to buy. I was told to contact the Hyatt directly and to get the name of the individual I was talking to, then call Cci back with that information and the cancellation would be processed. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I was told I would need to contact CCI to have the taxes reversed. by CCI for a hotel in TX that I never stayed in - I was in Pagosa Springs CO where I have a home and I made charges that same day on the Visa card they used to charge me for a room. In the process of disputing the excessive charge! When I got to the hotel, confirmation # wasn't a valid # and we had to pay the $60.20 again. Share your photos and videos with others to prove the truth of your words. Was referred to this number by another motel chain, thinking I was connected to LaQuinta. When the charge showed up on the credit card statement the total was way over the quoted room rate. They refuse to let me talk to the proper department. Business Profile GuestReservations.com Travel Agency Contact Information 4023 Kennett Pike # 53238 Wilmington, DE 19807-2018 Visit Website (917) 933-5719 Average of 187 Customer Reviews Customer. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I'm so steaming mad!!! The reservation was made in March for an October football weekend. And now This will surely increase the credibility of your complaint. Be aware of the scam! Having had a late start and 2 young children they decided to stay overnight in Ohio. You can also contact your bank or credit card company and dispute the charges and try to recover the money. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). Booking.com: anyone managed to upgrade their Genius level? Giving me the run around about refund due to virus. I did not realize I was booking through them. CCI still charged me over $224.00 for room reservations that we did not use. The cost was almost $150.00 more for the stay. This is the worst customer service ever!!! The agent lied about how much they were going to bill my cardupped the amount over $100 and refused to refund. We stayed 5 nights at Suburban Extended Stay Hotel in Avondale, LA with a reservation made with CCI. I made a reservation at the Hampton Inn and Suites, N. Fort Worth-Alliance Airport on March 16, 2020. We should have paid $832.96, a difference of $475.02, which the so called booking agency kept. Beware of CCI Hotel Reservations.com it's a total scam. Are you a travel agent that uses hotelbeds sometimes? Submit a complaint and get your issue resolved. Im going to take them to small claims court. I booked a room through them, had to pay for the room through there website. "It's non-refundable." I was told there is a service charge (for hitting a button on the computer), taxes and a slew of "other charges". I believe these companies are a scam. I was charged in full.I was also charged another $7.99 service fee.After I booked, I found out that it's said that the hotel policy was not refundable for cancelations.I went to looking tres website and found out that their rooms were Available for $25 last and were refundable upon cancelation.I booked oneTo have a record when I called the looking company. As soon as I got home I checked my cc statement and saw two charges - one for $125.14 and a service charge of $14.99. It was my first time ever booking a hotel online and it will definitely be my last. Who knows.. postings without details are pointless. In the bill they sent us by e-mail, they wrote: Also be sure you have your R# for the reservation or they refuse to talk to you. Yes, I'd say these are SCAMMERS! The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services and to cover the costs of the reservation. We use cookies to improve your experience on our site and to show you personalised advertising. But guestreservations.com charged our credit card about 15 minutes after the booking had been done. Trying to obtain a duplicate receipt from this company any phone assistance only puts you in the reservation queue. I think NOT. You should have done research first, Reed. Made a reservation on the spot for $75. Since then the hotel has reversed the charge for which I'm thankful. >>. Neither the hotel, CCi, or Visa was willing to do anything about this obvious fraudulent charge. CCI sent me a copy of their receipt. Called the "customer service #" right away and the person on the other line only kept saying "no refund, no refund". In the last 2 months I have called many times and get the same 7 day promise. The Hotel charged us $782.22; CCI charged us $1,060.91, including a fee of $277.69 which was not disclosed, nor were any conditions disclosed. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). When I got to the motel, I was informed CCI declined my card. We wish we looked up this company ahead of time, or else we would not have purchased from this site. Also be sure you have your R# for the reservation or they refuse to talk to you. My refund will be $219.12. Arriving Saturday, June 19 and checking out Tuesday, June 22nd. Luckily, these institutions caught the intrusions and notified me. My husband booked accidentally through this site and paid up front, didn't end up getting an email confirmation so when he tried to call and cancel, he could not give them a "reservation number' and from there 1 1/2 hrs later after being transferred over and over again with each person on the other end asking for the reservation number, each one of them said they could not help him bc he didn't have the number to give them. Currently at a wait time of 24 minutes and it just disconnected. Do you mean you chose to use Getaroom and booked $30 000 or 30 000 Pounds of hotel rooms? I was convinced that I was talking to the front desk and made the reservation under that premise, the rate was $93.00 but when I checked into the hotel front desk clerk told me that I had made the reservation via Priceline and not the front desk, this is when I realized I have been scammed. > I think this is the start of the problem. Contacted what I taught was a hotel only 5 hrs away from me the agent took my information, card payment information as if it was the local hotel and not telling me I would paying the amount in USD. For a week and a half Ive been told I have a ticket# and they had to call the hotel only to be told they wont refund my money. It is effectively they who caused the duplicate charge. I was sent a confirmation for $104.88 as the cheapest available room and was told this room was already discounted so no AARP or AAA could be applied. I was informed the refund of the taxes would take up to 7 business days before seeing it posted to my account. Beware of these crooks, I am sure based in some [censored]ty open sewer place in Chenay India. Report them to BBB, as well as make a formal complaint to USITC. I called them within 15 minutes to cancel as I wont give business to misleading companies. Got there and was told they had no pet friendly rooms. Is Travel Expo 2021 legitimate? The following morning I called LaQuinta to verify the reservations & they indeed had me reserved for that date at a cost of $95 per room, which was what I expected. LAGO MAR resort In FORT Lauderdale for week stay, Jan 4 for one week. thinking I was talking to the hotel I made a reservation for a four night stay. When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. This amount my charged on my card. I call the number for Choice Hotels (Sleep Inn & Suites) and was quoted $104.88 for one night double non-smoking room. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). You cannot get through to them via phone calls or emails. But we were only traveling for our boys soccer game so booked a two night stay, then found out we only had to stay one night. I immediately went to the hotel and asked about the fees. Found out they charged me the amount in US dollars plus more so one room went from 125 Cnd to 260 cnd (160 usd). Plus they added a $553.73 charge for what they call a service fee?

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